Frequently asked questions
What is EstatePilotX?
EstatePilotX is a specialized real estate support partner, providing virtual assistance, back-office management, and operational support for brokers and agencies in the UAE.
What services do you provide?
We handle property listings, portal uploads, CRM management, lead follow-ups, client communication, and other admin tasks so brokers can focus on closing deals.
Are your specialists trained in Dubai real estate processes?
Yes. All our Real Estate Support Specialists (RESS) are pre-trained on Dubai’s property market, laws, portals, and broker culture before working with clients.
Where are your offices located?
We have a physical presence in Dubai for client interaction and sign-ups, while operations are managed from India to ensure cost-effectiveness.
How do you ensure quality and reliability?
Each RESS goes through rigorous training, personality assessments, and a custom placement process. A dedicated Client Services Manager monitors performance and ensures consistent results.
Do I get a dedicated specialist, or is it shared support?
You get a 100% dedicated specialist working only for your business, acting as an extension of your in-house team.
Common Questions
What are your pricing options?
We offer flexible monthly plans designed for individual brokers as well as brokerage firms. Pricing depends on the scope of work and number of specialists required.
How do communication and reporting work?
Our specialists use neutral accents and clear communication. You’ll also receive structured updates, reports, and direct communication via your preferred channels.
Why should I choose EstatePilotX over hiring in-house staff?
Hiring in-house comes with extra costs like visas, insurance, office space, and training. With EstatePilotX, you get trained real estate support executives without overheads — flexible, scalable, and cost-effective.
How quickly can I get started?
Onboarding usually takes 5–7 business days, including matching, training alignment, and process setup.
Objection-Handling FAQs
How secure is my data?
Your data is fully secure with us. We sign NDAs, follow GDPR-style data protection practices, and ensure your CRM and client information remain confidential.
What if I’m not satisfied with my specialist?
If you’re not fully satisfied, we’ll replace your specialist at no additional cost. Our goal is to make sure you get the right fit for your business.
How do I know my specialist is actually working?
We provide activity reports, task trackers, and optional time-tracking tools so you can monitor performance. You’ll always have visibility.
Can I scale up or down my support?
Absolutely. You can start with one specialist and scale up as your business grows—or reduce support if your workload decreases.
Will my clients know I’ve outsourced?
No—your specialist works under your brand and communicates as part of your team. From your client’s perspective, it’s seamless.
Do you work with both individual brokers and large agencies?
Yes. Whether you’re a solo broker or a 200+ agent brokerage, our services are designed to scale and adapt to your business needs.
