BUILDING STRONGER CPG BRAND LOYALTY WITH EVERY CUSTOMER INTERACTION

End-to-end call center and outsourcing support for CPG brands — covering everything from product discovery to post-purchase care.

The consumer packaged goods (CPG) industry is evolving rapidly, and today’s customers expect quick, personalized, and seamless interactions at every step. EstatePilotX provides specialized CPG outsourcing solutions that enhance engagement, improve workflows, and strengthen loyalty.

As a trusted call center partner for CPG brands, we support the entire customer journey — from product awareness and education to post-purchase assistance and retention. Our multilingual, omnichannel teams manage inquiries, order updates, feedback, and returns, ensuring each interaction builds brand trust while increasing efficiency and customer satisfaction.

CONSUMER PACKAGED GOODS (CPG) CALL CENTER SERVICES

EstatePilotX provides end-to-end CPG call center outsourcing designed to meet evolving customer expectations. Our BPO services for consumer packaged goods use AI, analytics, and omnichannel communication to deliver faster, more consistent customer support.

Brand Awareness and Customer Engagement

We engage potential customers through targeted campaigns that boost visibility and generate interest, helping strengthen brand recognition.

Product Information Support

We reach potential customers through focused campaigns that boost visibility and spark interest, helping strengthen brand awareness.

Promotions and Discounts Assistance

We ensure customers can easily find and understand available promotions, discounts, and special offers, encouraging them to make quicker purchasing decisions.

Retailer Navigation Support

We help customers locate nearby stores or online platforms, making their shopping experience smoother with clear directions and relevant options.

Predictive Analytics

We use predictive analytics to forecast customer behavior, enabling brands to tailor campaigns and offers for greater impact and improved satisfaction.

Market Trends Monitoring

We reach potential customers through focused campaigns that boost visibility, spark interest, and strengthen brand recognition.

Loyalty Program Optimization

We improve loyalty programs through data-driven insights, creating personalized rewards that encourage repeat purchases and strengthen long-term customer relationships.

Voice-of-Customer (VoC) Insights

We provide responsive roadside support and handle urgent inquiries, ensuring customers’ safety and security during their travels.

PRE-PURCHASE EXPERIENCE

ENHANCING CPG CUSTOMER ENGAGEMENT WITH DATA-DRIVEN INSIGHTS

POST-PURCHASE EXPERIENCE

Customer Feedback and Complaint Resolution

We efficiently manage customer feedback and resolve complaints, turning potential issues into positive experiences that reinforce brand trust and loyalty.

Warranty and Replacement Assistance

We provide seamless warranty and replacement support, ensuring customers feel valued and supported throughout their post-purchase journey with your brand.

Order Management and Tracking

We ensure customers can track their orders effortlessly with real-time updates, enhancing satisfaction and reducing anxiety regarding delivery times and order status.

Product Recall Management

We ensure swift management of product recalls with clear communication, minimizing inconvenience for customers while maintaining their trust in your brand’s commitment to safety.